Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with iWonders.

We are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.

Order Processing

  • Orders are typically processed within 1–5 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

  • Estimated delivery times vary depending on your location.
  • Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
  • From time to time, iWonders may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
  • These charges are the responsibility of the customer unless otherwise stated.

Incorrect Address

  • Please ensure that your shipping address is accurate before completing your purchase.
  • iWonders is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

  • While we work with reliable shipping partners, delivery delays may occasionally occur due to customs inspections, weather conditions, transportation disruptions, or other circumstances beyond our control.
  • If your package has not arrived within the expected delivery period, please contact our customer support team and we will assist you in investigating the shipment.

Damaged Packages

  • If your order arrives damaged, please contact us within 7 days of delivery and provide clear photographs of the package and product.
  • We will review the issue and provide an appropriate solution.

Contact Us

  • If you have any questions regarding shipping, please contact our customer support team through our Contact Us page or customer service email.